Refund policy

Return & Refund Policy – MANA Ayurveda

At MANA Ayurveda, we are committed to providing you with high-quality Ayurvedic and natural products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Eligibility for Returns

We accept returns only in the following circumstances:

  • The product received is damaged or defective.
  • The wrong product has been delivered.
  • The product received is significantly different from what was ordered.
  • The package has been damaged during transit.

For hygiene and safety reasons, opened, used or partially used personal-care products cannot be returned or exchanged, unless the product is defective or damaged upon delivery.

Time Limit for Returns

Return requests must be raised within 7 days of delivery.

To request a return, please contact us at:

Email: [YOUR EMAIL ADDRESS]
Phone/WhatsApp: [YOUR PHONE NUMBER]

Please include your Order ID, photographs/videos of the product and a description of the issue.

Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery with clear photographs/videos of:

  • The product
  • The packaging
  • The shipping label
  • The damage/issue

Our team will review the request and provide a replacement or refund where applicable.

Refunds

Once your return request is approved, the refund will be processed to your original payment method.

Depending on your bank/payment provider, the refunded amount may take 5–7 business days to reflect in your account.

Non-Returnable Items

The following products are generally not eligible for return:

  • Opened or used products
  • Products without original packaging
  • Products damaged after delivery due to improper handling
  • Products purchased during clearance or final-sale offers, unless defective
  • Gift cards, if applicable

Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation may not be possible.

MANA Ayurveda reserves the right to refuse a return or refund if the product does not meet the conditions mentioned above.